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Online Support

IPTV Rich Online Support: Chat With Us

Our primary support channel: fast, secure and private. No WhatsApp, no waiting on hold. Get your subscription, your free trial and setup help right here.

Welcome to our Fast Support Desk! Just enter your WhatsApp or mobile number to start chatting or resume your previous session. No passwords, no email required! All your IPTV trials, credentials and history are securely linked to your number.

  • Private: only you and our team see it
  • English and French
  • Any browser, nothing to install

Open every day from 9 a.m. to midnight Eastern. Messages sent at night are answered first thing in the morning.

  1. Enter your numberYour WhatsApp or mobile number is your key. No account to create.
  2. Tell us what you needA plan, a free trial, setup help or your login.
  3. Come back anytimeEnter the same number on any device: your history is waiting.

Important: always use the same number when you come back. It keeps your conversation, your IPTV logins and your trial history in one place. This chat is our main channel for sending you your subscription.

IPTV Rich Support

Secure chat

Start your secure chat

Enter your WhatsApp or mobile number to start, or to pick up your previous conversation.

Canada and the US use +1. Another country? Pick it in the list, or type + and your full number.

No password and no email needed: your trials, logins and history stay linked to your number. To recognise this browser we keep a device code (made from the browser type, screen and time zone) and your connection's IP address, only to protect your chat and stop trial abuse. A new phone or computer is confirmed by a code or by our team first.

Chat not loading? Open it in a full window: it is the same conversation.

Encrypted connection · private to you and our team · powered by supportiptv.ca

Free 24-hour trial

Tap “Free 24h trial” after you sign in. Your trial login arrives in the chat, with the setup guide for your device.

Orders and payments

Sent your Interac e-Transfer? Give us your order number (it starts with IR-). We match the payment and send your login here and by email.

Setup and fixes

Tell us the device and app (“Fire TV Stick 4K, TiviMate”) and what happens. Send a photo of the screen with the paper-clip button.

Get help faster: what to have ready

  • Your order number (IR-…) or your IPTV username.
  • The device and the app: “Samsung TV 2022, IBO Player”.
  • What happens and on which channel: “TSN 4 freezes every minute since 8 p.m.”.
  • A photo of any error message.

Many problems have a two-minute fix you can try first: buffering and freezing, setting up a device, or what an error code means.

Prefer email?

Write to help@supportiptv.ca. Email suits longer questions, reseller enquiries and refund requests. For anything urgent, like a game starting in ten minutes, use the chat. There is no phone line or WhatsApp: the chat replaced both because it keeps your whole history in one place.

Plans and prices are on the IPTV subscription page. New here? Start with the IPTV Canada overview.

Support questions

Why do you ask for my phone number?

Your number is your key to the chat: no account, no password. Enter the same number on your phone, computer or TV browser and your conversation, trial and login history are there.

When is the chat staffed?

Every day from 9 a.m. to midnight Eastern. Messages sent at night are answered first thing in the morning; an automatic assistant may reply in the meantime.

Is the chat private?

Yes. Only you and our support team can read it, over an encrypted connection. Never send bank passwords or card details in chat; we will never ask for them.

I paid but have no login yet. What should I do?

Check your spam folder first, then open the chat with your order number. If the transfer arrived without the order number in the message, we match it by name and amount.