How to Cancel an IPTV Rich Order

Last updated: October 15, 2026

This page covers every order placed on IPTV Rich, operated by ITLOGY LLC. Your order number starts with IR- and is in the payment email we sent you.

How do I cancel an order I haven’t paid for?

Just don’t send the Interac e-Transfer. You only pay by sending the transfer yourself, so an unpaid order costs you nothing and nothing is charged. If we don’t receive a payment, the order expires on its own.

If you would like it closed right away, or you want to change the plan, tell us in the live chat with your order number. To pick a different plan, you can also start a new order from our IPTV subscription plans and ignore the old one.

What if I’ve paid but my login isn’t active yet?

Tell us as soon as you can and we refund the full amount. We send it by Interac e-Transfer back to the sender, and we don’t activate the login.

If the transfer still shows as pending in your bank app, you may be able to cancel it there yourself (your bank may charge a fee for this). If it has already been deposited, ask us for the refund instead.

Can I cancel after my login is active?

Yes, but at that point our refund policy decides whether you get money back. Within 7 days of activation, if the service doesn’t work for you and our support can’t fix it, you get a full refund. After the 7 days, there is no refund, and your login keeps working until the end of the plan you paid for.

If you’re unsure whether the service will work on your TV or your internet, this is the reason to take the free 24-hour trial in the chat before you pay, rather than paying first and cancelling later.

Do I need to cancel to stop future payments?

No. Every plan is paid once by Interac e-Transfer and nothing renews automatically. We can’t take money from your account, so when your plan ends, it simply stops. There is nothing to cancel.

How do I cancel?

1. Contact us. Open the live chat with the phone number from your order, or email help@supportiptv.ca.
2. Give your order number. Add the name on the order, and the name the e-Transfer was sent from if you have paid.
3. Say what you want. Close an unpaid order, a refund before activation, or a refund under the 7-day policy (with what isn’t working).
4. Get our confirmation. We confirm the cancellation in writing, in the chat or by email.

The desk is open every day from 9 a.m. to midnight Eastern. Messages sent at night are answered in the morning.

What happens to my login after I cancel?

• Cancelled before activation: no login is activated or sent to you.
• Refunded after activation: we deactivate the login and it stops working in every app and on every device.
• No refund (after the 7 days): the login stays active until its end date, then stops.

You can come back at any time. Place a new order, choose “Extend subscription” and enter your username, and we add the time to your login.

Do I need to cancel a free trial?

No. A free trial ends by itself after 24 hours. We never ask for payment details for a trial, so nothing is charged when it ends.

Can I cancel a reseller credit order?

Before payment, yes: don’t send the e-Transfer and the order expires. After payment, credit packs can be refunded only if none of the credits have been used and you ask within 7 days of purchase, as our refund policy explains.

Where can I read the full rules?

Our terms and conditions cover payment, activation and login use, and our privacy policy explains what we keep from a cancelled order and why.